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Deskpro Blog

by Lara Proud

13 min read

What is a Chatbot? How Do They Work? The Ultimate Guide

Explore the types of chatbots, best practices, and how to adopt a chatbot for your business. Learn about the future of AI-driven customer interactions.

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by Lara Proud

9 min read

Knowledge Base Construction: How to Efficiently Organize and Manage Information

Discover effective strategies for constructing a knowledge base, empower your business with organized & easily accessible information for improved productivity.

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by Lara Proud

13 min read

The 5 Stages of Crafting a Seamless Customer Onboarding Experience

Master the art of customer onboarding with tips on support, feedback collection, best practices, common pitfalls, and success measurement.

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by David Anjonrin-Ohu

3 min read

The Deskpro Digest: November 2023

We're back with the November issue of our helpdesk newsletter, keeping you updated with all the latest developments at Deskpro.

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by Lara Proud

17 min read

The Ultimate Guide to Elevating Your Business Through Customer Experience

Empower your business with a customer-centric culture and technology. Learn how tools like NPS, CSAT, AI, and CRM enhance your customer experience.

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by James Godwin

3 min read

The Deskpro Digest: October 2023

Welcome to the latest edition of The Deskpro Digest, your go-to source for all the latest updates, features, and enhancements from Deskpro. Let's take a look at some of the exciting updates we've pushed in October and how they can transform your helpdesk experience!

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by Lara Proud

16 min read

What is Live Chat, and Why Your Business Needs It

Learn about the benefits of live chat for businesses, strategies for implementation and tracking success, and future trends.

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by Lara Proud

12 min read

Why On-Premise Software Still Holds Its Ground in the Cloud-First Age

Discover why on-premise software's reliability, performance, and cost-effectiveness make it a strategic choice for businesses in the digital era.

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by Lara Proud

16 min read

Knowledge Management and Your Guide to the Power of Collective Wisdom

Discover how harnessing collective wisdom through good knowledge management can be your roadmap to sustained business growth and success.

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by David Anjonrin-Ohu

4 min read

The Deskpro Digest: September 2023

This month has been action-packed at Deskpro as we rolled out four new project management integrations, introduced an exciting feature for Deskpro Enterprise, and implemented numerous enhancements and bug fixes to elevate your overall Deskpro experience. Keep reading for a deep dive into all the latest updates from Deskpro!

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by Lara Proud

22 min read

How to Master the Art of Exceptional Customer Service

Unlock success with our insightful guide, helping you achieve customer satisfaction and success within your business like never before.

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by James Godwin

3 min read

The Deskpro Digest: August 2023

In August, we've focused on expanding our omnichannel platform with our newest channel and adding more integrations for you to connect to.

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by Lara Proud

15 min read

Beyond Tickets: Future of Effective Customer Support

The future of customer support is a dynamic blend of technology and human touch, read as we explore the transformative potential of AI and automation.

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by David Anjonrin-Ohu

3 min read

The Deskpro Digest: July 2023

In July, we launched an exciting new program, created exciting new features for you to try, and released hundreds of improvements and bug fixes to enhance your support platform.

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by James Godwin

2 min read

The Deskpro Digest: June 2023

Across June, our team has been hard at work delivering over 125 updates across the product. These updates include new features, impactful improvements, and numerous bug fixes.

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by David Anjonrin-Ohu

2 min read

The Deskpro Digest: May 2023

In May, our product development was focused on customer feedback around enhancing ticket visibility and the interface's personalized viewing preferences.

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by James Godwin

2 min read

The Deskpro Digest: April 2023

Welcome to our new monthly newsletter, giving insights into all the exciting updates and helpdesk software improvements within Deskpro.

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