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Case Studies

You're in good company.

We're proud that the world's leading organizations rely on our helpdesk software for outstanding customer service and support.

Garmin
CAT
1&1 (IONOS)
Apple
Brown University
NHS
Samsung
Hotel Chocolat
NEC
Arrow
Weetabix
Sony
AON
University of Pennsylvania
BitDefender
HMRC
Pure
Volkswagen
Odeon
Siemens
Valve

We heavily vetted several applications, including Zendesk, and found Deskpro was the right choice to support our multi-branding needs.
Matt Goldfarb Executive Director of Support
We’re a cutting-edge university, so we want the systems we use to reflect our innovative values.
Kimberly Byrd Director of Academic and Computing Support
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.
Gareth Edey Technology & Support Manager

98%

Client retention rate

20x

Improvement on average resolution

80%

15 minute SLA success rate

Great product, awesome and affordable. Implementation was quick and easy to implement.
Steve Lam Hang Technical Support Manager

All Case Studies

Hospitality

Cairn make customer service complimentary

Cairn Group successfully switched from Spiceworks to Deskpro to improve employee engagement and track performance.
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Cairn make customer service complimentary
Brown University logo

Education

Brown supports expanding minds with Deskpro

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Arkansas Urology logo

Healthcare

Arkansas Urology provides internal support with Deskpro

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BI Worldwide logo

Advertising & Marketing

BI Worldwide relies on Deskpro to fulfil its global clients' needs

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The Progressive Building Society logo

Financial Services

The Progressive Building Society highly customized helpdesk

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Atlantech logo

Telecommunications

Atlantech keeps its customers connected with Deskpro On-Premise

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Ganesh Hosting logo

Web Hosting

Ganesh Hosting wanted helpdesk software it could tailor to its needs

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Logistics

eShipping scaled its logistic efforts with a flexible helpdesk

eShipping scaled support by ditching Outlook for Deskpro.
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eShipping scaled its logistic efforts with a flexible helpdesk
tain logo

Gambling

Tain wanted a provider that continues to support On-Premise software

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Scribetech  logo

Healthcare

Scribetech keeps client data secure with compliant software

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Elder Services of Worcester Area (ESWA) logo

Social Services

ESWA serves its local elder community using Deskpro

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Emprint  logo

Printing Services

Emprint provides seamless support for its clients and employees

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ProScan Imaging logo

Healthcare

Proscan Imaging seamlessly supports patients and staff

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Roadpost logo

Telecommunications

Roadpost scales its tech support with effective helpdesk software

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Car Rental Agency

Flexible Autos stepped its support up a gear with helpdesk software

Flexible Autos took its customer support to the next level with Deskpro.
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Flexible Autos stepped its support up a gear with helpdesk software
NMIT logo

Education

NMIT supports its student community with a robust platform

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Advertising Specialty Institute (ASI) logo

Advertising

ASI supports multiple brands on its efficient and stable helpdesk

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Southern Oregon University logo

Education

SOU wanted an On-Premise helpdesk to support its community

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Vienna House logo

Hospitality

Vienna House provides first-class support for its hotels with Deskpro

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IT Guard logo

IT Security

IT Guard unified its support capabilities with a robust helpdesk

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Specialist Pharmacy logo

Healthcare

Specialist Pharmacy boosted its support with Deskpro

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Education

Penn took support to the next level with Deskpro

University of Pennsylvania's School of Nursing upgraded its support platform with Deskpro's new platform.
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Penn took support to the next level with Deskpro
Medical Billing Professionals logo

Medical Finance

MBPros handles billing for medical practices across the US

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University of Pennsylvania logo

Education

UPenn provides cutting-edge tech support to students with Deskpro

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Mariner Software logo

Software Development

Mariner Software needed a platform to efficiently solve inquiries

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NHS North of England Commercial Procurement Collaborative logo

Healthcare

NHS NOE CPC needed a responsive helpdesk

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Bottega52 logo

Software Development

Bottega52 supports clients that use its cloud software using Deskpro

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Amplifi logo

Marketing

Amplifi uses Deskpro to give a voice to its non-profit clients

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Healthcare

Laboratory Testing Inc unified its internal support with Deskpro's software

Laboratory Testing's HR team uses Deskpro to support its employees.
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Laboratory Testing Inc unified its internal support with Deskpro's software
Typeqast  logo

Software Development

Typeqast supports its clients' software with ease

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BoPartner logo

IT Consultancy

BOpartner needed to organize its customer support requests

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Dominican University logo

Education

Dominican University boosted its resolution times with Deskpro

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C>Ways logo

IT Consulting

C>Ways expanded its support capabilities with Deskpro

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Zermelo logo

Software Development

Zermelo supports educators with its scheduling software

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Randstad logo

Recruitment & Employment Agency

Randstad streamlined recruitment processes with support software

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IT Consultancy

VAIRKKO relies on Deskpro to simplify its workflows

SaaS innovator VAIRKKO leveraged Deskpro to provide first-class support with minimal resources.
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VAIRKKO relies on Deskpro to simplify its workflows
3pAll logo

Fulfilment & Logistics

3pAll fulfils its customers' expectations with multi-branded support

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St Wilfrid's Catholic School logo

Education

St Wilfrid's uses Deskpro to support its school community with ease

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Les Scouts  logo

Non-Profit

Les Scouts manages its members with efficiency boosting software

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Impelsys logo

IT Consultancy

Impelsys effortlessly supports multiple brands from one helpdesk

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FROSCH logo

Travel & Tourism

Frosch boosted customer care with efficient software

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IMECE Destek  logo

Medical Insurance

IMECE Destek scaled its support with helpdesk software

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Technology

Airbus chose a helpdesk that's out of this world

Airbus and OneWeb chose Deskpro to scale internal support for its global micro-satellite project.
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Airbus chose a helpdesk that's out of this world
OptiCom logo

Network Security

Opticom chose On-Premise software that instantly boosts support

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NOMS Healthcare logo

Healthcare

NOMS Healthcare support physician's across Ohio with ease

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Aurora Mental Health Center logo

Non-Profit

How Aurora MHR provide exception internal support with Deskpro

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Launchpad logo

Human Resources

Launchpad improved its recruitment processes with Deskpro

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Creative Networks logo

Technology

Creative Networks wanted an alternative On-Premise helpdesk

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AON logo

Human Resources Services

Aon Norway wanted a more productive customer service system

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Government Agency

Federal Public Defender Office boosted its support with Deskpro

Federal Public Defender offices improved organization, communications, and efficiency.
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Federal Public Defender Office boosted its support with Deskpro